CUSTOMER CARE
Have any questions or concerns? We are here to help!
We offer multilingual support to provide you with the highest standard of customer service.
Contact Us
556-0016
R.Basis Bldgs. 5th Floor
2-4-23 Motomachi, Naniwa-ku
Osaka, JAPAN
06-6563-9124
Follow us on our official
social media accounts
Payment
Payments are accepted via bank transfer, Wise Transfer, and PayPal. (Bank account details will be sent via our official pages)
Layaway is possible with the following conditions: One item exceeding USD 1,000
Layaway period: 1 month
Downpayment: Downpayment amount will be half of the price of the total invoice for the item and should be paid right after buying or we will cancel it.
Paid Keep Items Policy
Paid items are kept for as long as one week. After one week, items have to be shipped out due to the growing numbers of orders day by day.
Unpaid Keep Items Policy
Unpaid items will not be kept as per our company policy. After purchasing, we will remind you and wait for two days for the payment. If the item has not been paid within the given time, it will be considered as cancelled. After payment, please send us the receipt right away.
Shipping & Delivery
Courier: FedEx, JP Post, EMS and LBC
Customs Tax & Declaration:
As per Company Policy, items are declared with its real price. The customer will be in-charge of paying any customs tax that will exceed the allowable limit. The limit varies per country so we advise you to please contact customs in your country for possible additional charges of your package.
For any other concerns, send us a message.
No Return , No Refund Policy
As of August 16, 2023, Oldies But Goodies will not accept requests for returns of pre
orders unless the item is proven fake upon our confirmation. To be eligible for a
return, the item must be unused and in the same condition as received and in its
original packaging. If returned to our office and proven the returned item to be
authentic, refunds will not be issued. We understand the value of every penny, but we
want to emphasize that what we sell are preloved items and not every single flaw will
be conveyed in the live. We accept requests for pictures and inquiries for as long as
you are responsible for the items you have mined. We are sorry for the inconvenience,
and we hope you understand.
DISCLAIMER:
Oldies But Goodies is an online shop company that sells pre-owned handbags
purchased legally on the secondhand market from trusted independent suppliers and not
from original brand owner. Oldies But Goodies is not an authorized brand dealer of Louis
Vuitton, Chanel or Dior or any high-end luxury bags nor are we affiliated with these brands.
All bags sold on Oldies But Goodies are 100% authentic and are carefully reviewed by
experts with over a decade of combined experience in authenticating these high-end
designer bags.
WE GUARANTEE YOUR BAG IS AUTHENTIC OR YOUR MONEY BACK!
Brand new designer bags are ONLY available from Louis Vuitton, Chanel and other
high-end designer bags retail boutiques. Once a bag leaves their store the bag is
considered officially pre-owned. Unless otherwise specified, all items on our site have been
worn and are in pristine condition but officially pre-owned.